Getting started with OnArk

What is OnArk?

OnArk is a platform that lets churches create multi-section online classes — like membership courses, discipleship tracks, or welcome experiences — and share them with their community through a simple link. Guests check in with their email, navigate through sections at their own pace, take assessments, fill out forms, and watch videos. Admins see all results and can trigger automated follow-ups.

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Step 1: Create your admin account

Go to onark.app/sign-up to create your account.

Fields required:

• First Name
• Email (used to log in — no password needed)
• Card details — starts your free 21-day trial; $0 charged today, and you can cancel any time before the trial ends

After submitting, you are automatically taken to the Church Setup step.

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Step 2: Set up your church

After creating your account, you are prompted to set up your church profile.

Required fields:

• Church Name — The name of your church as it will appear to guests
• Church Location — Your US state, or "Outside the US" if international

Optional fields (you can skip these):

• Church Size — 0–250, 250–1000, 1000–5000, or 5000+
• How long has your church existed — 0–2 years, 2–5 years, 5–10 years, 10+ years
• How did you hear about us — Instagram, Facebook, LinkedIn, Google, Email, Planning Center Integrations, Someone told me, Other

Click Create to finish. Your church account is now active.

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Step 3: Choose a subscription plan

After setup, you are taken to the plan selection screen.

How plans work

OnArk offers multiple subscription tiers billed monthly or yearly. Choosing yearly saves the equivalent of 2 months compared to monthly billing.

Each plan card shows:

• Plan name and price
• A description and list of included features
• A disclaimer (if applicable)

Selecting a plan

1. 1

   Toggle between Monthly and Yearly billing at the top of the page.

2. 2
   Click the plan that fits your church.
3. 3
   Click Start Plan.
4. 4

   You're redirected to Stripe's secure checkout to complete payment.

Changing your plan later

You can change your plan at any time from Admin → Billing → Change Plan. See the Billing article for details.

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Logging in

Go to onark.app/login and enter your email and password.

If you forget your password, click Forgot your password? on the login page. A reset link will be sent to your email.

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Accepting a team invitation

If a church owner invites you to join their team, you receive an email with a link. Clicking the link takes you to a page where you enter your name and set a password. After submitting, you are logged in and can access the church's admin panel.

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Key concepts

Term	Meaning
Admin	A staff member who can log in and manage the church's classes and data
Guest	A person from your community who takes a class — no account required
Subscription	A paid plan that allows guests to take live classes
Onboarding	The three-step process: Sign up → Create church → Choose plan

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Common questions

Do I need a credit card to sign up?

Yes. A card is required up front to start your free 21-day trial, but you're charged $0 today — the first charge happens only if you don't cancel before the trial ends.

Can more than one person manage the church account?

Yes. After setup, the account owner can invite additional team members from the Team page.

What happens if my subscription lapses?

Your class content remains intact, but guests will not be able to access live classes until the subscription is active again. Admins can still log in and manage content.

Can I have multiple churches on one account?

Each user account is associated with one church at a time. However, if a user is invited to multiple churches, they can switch between them.

Do you offer Spanish for guests?

Yes — there is a Spanish version of the guest experience (the course-taking side). The admin side is not fully translated. Guests can switch to Spanish if their browser/device language is set to Spanish, or they can choose it manually where the option is available. Built-in assessments (DISC, Spiritual Gifts, Enneagram) are included in the translated experience.