Help docs
How to actually run OnArk.
20 articles covering setup, classes, Planning Center, automations, and the rest. Written by the team that built it.
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Getting started
1 articleClasses & Sections
9 articles- ClassesBuild, name, publish, and share classes in OnArk — the class directory, creating and renaming classes, and the fundamentals of the class builder.
- Check-in sectionsThe entry point for every class — how guests check in with just an email, no account required, and what admins configure about that first screen.
- Sections overviewThe seven section types that make up an OnArk class — what each one does, when to use it, and how sections behave inside the class builder.
- Text sectionsThe simplest section type — a title and a rich-text body. Perfect for intros, instructions, and Scripture, with a full formatting toolbar.
- Video sectionsEmbed YouTube videos with timestamp-based prompts that ask guests to respond without interrupting playback — adding, editing, and managing timed prompts.
- Form sectionsCollect custom data from guests with text fields, dropdowns, file uploads, dates, and ministry suggestions — plus required fields and input types.
- Test sectionsBuilt-in Spiritual Gifts, DISC, and Enneagram assessments — auto-scored, saved to each guest's record, and previewable from the class builder.
- Branch sectionsGive guests a choice and route them down different paths — how branching works, building a Branch section, and using sub-sections for deeper paths.
- Completion sectionsThe final screen of every class — recommend next steps, link guests to follow-up classes, and mark the journey complete with a clear hand-off.
Automations
1 articleGuests & Reports
2 articlesChurch management
4 articles- Church settingsManage your church's name, URL, timezone, and live chat embed — plus connecting, reconnecting, and troubleshooting your Planning Center integration.
- Team managementInvite staff, remove team members, and manage who has admin access to your church account — team roles, invitations, and fixing invite links.
- BrandingUpload your church logo and icon, set brand colors, and choose button + banner styles. All applied church-wide.
- MinistriesSet up serving teams that guests can express interest in, and link them to assessment results for auto-matching.
Account & Billing
2 articles- BillingSubscription plans, billing intervals, and payment management in OnArk — how to choose a plan, change tiers mid-cycle, and handle check-in overages.
- ProfileUpdate your personal admin profile in OnArk — change the name on your account, switch the email you sign in with, and reset your password.