Team management

What is the Team page?

The Team page lets you manage who has admin access to your church's OnArk account. You can invite new team members, see who is currently on your team, and remove people who no longer need access.

Navigate to Admin → Team to access this page.

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Team roles

Every team member has one of two roles:

Role	Description
Owner	Full access to everything, including team management. There is one Owner per church (the person who created the account). Only the Owner can remove team members.
Editor	Can create and edit classes, view guests and reports, manage most settings, and manage billing. Cannot remove other team members.

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Viewing your team

The Team page shows a grid of cards — one for each team member. Each card displays:

• An icon
• The person's name (or Pending if they haven't yet accepted their invitation)
• Their email address
• Their role

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Inviting a team member

1. 1
   Go to Admin → Team.
2. 2
   Click Add Team Member.
3. 3
   Enter the person's email address in the modal.
4. 4
   Click Send Invite.

An invitation email is sent to that address. The invited person clicks the link in the email, sets their name and password, and is added to your team.

Until the invite is accepted, their card shows Pending as their name.

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Removing a team member

1. 1
   Go to Admin → Team.
2. 2
   Find the team member's card.
3. 3
   Click Remove from Team (the delete icon on their card).
4. 4
   Confirm the removal in the dialog.

The person is immediately removed and loses access to the church account.

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Common questions

Can I change someone's role after they join?

Role changes are not currently managed through the Team page UI. Contact support if you need to change a team member's role.

How many team members can I add?

There's no enforced limit on team members. You can invite as many people as your church needs.

What happens to classes and guests if I remove a team member?

Removing a team member only revokes their access. All classes, guests, and data remain intact.

Can an invited person join without clicking the email link?

No. Team members must accept the invitation via the link in the invitation email. They cannot log in with a password until they've completed the acceptance process.

Can the same email address be on multiple church accounts?

Yes. A user with one email address can be a member of multiple church accounts. They log in with the same credentials and can switch between churches if they're on more than one.

Can I resend an invitation?

If an invitation wasn't received, try inviting the same email address again. A new invite will be sent.

Team invite link doesn't work — nothing happens when I click it.

Delete the invitation in Teams and resend it. If it still fails, the email client may be stripping the link from the button — get in touch and we'll resend it or send the recipient a direct link.

We're multisite. How do we manage multiple campuses?

Two common approaches: (1) Each campus gets its own OnArk account and subscription — the same person can be an admin of multiple churches and switch between them using the church selector in the top left. (2) One account with a campus question (e.g. a dropdown) in your form, and automations to notify the right campus leader based on the answer.